We hope you have an excellent experience with Maverick

If you have a complaint pertaining to the services received from Maverick, you may file a complaint by sending an email to feedback@maverickhq.com

To help us to distinguish a complaint from a standard inquiry, you should clearly state that you wish to make a formal complaint and provide as many details as possible, so we can further investigate your concerns and work towards a resolution.

A summary of the complaint

The result of any investigation

An explanation of the final decision

If Maverick is unable to provide a final response to your complaint within thirty (30) business days, then you will be informed of new expected response time as well as the reason for the delay.

Merchant complaint form

Maverick asks that you provide as much information and documentation as possible to assist with review and resolution of any concerns.

Full name*

Legal business name*

Phone*

Email*

Street address*

ID number(s)

Description*

Name(s) of person(s) communicated with about your concern, and date(s) of contact*

Upload files*

Upload, email or mail supporting documents, if applicable

📁 Upload a file

Please note that any information you submit may be shared with your payment card network operator, acquirer, processor, or financial institution in order to assist us in responding to your concerns.​​

By submitting, you accept our Terms.

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