Chargeback management

Fighting the chargeback process was flawed, outdated, and inefficient. We've made it better. Learn how to manage your chargebacks responses quickly and efficiently directly within the dashboard.

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Simplified chargeback management

Whether it is caused by friendly fraud or generated from certain business types, cardholder disputes, or chargebacks are aggravating to manage. One reason is they are generally faxed or mailed, which when coupled with response deadlines to the issuer, can make it difficult in recouping lost revenue.

Our dashboard makes the process digital. When you receive a chargeback, you are notified via email and/or SMS text by our dashboard. Upon logging in, our system will provide insight regarding which documents need to be uploaded based on the reason code. Simply drag and drop to submit them. If you have static documents, such as terms, that don’t vary, you can save them, so you don’t need to upload again on other cases.

Chargeback data

We provide actionable data to show your chargeback ratios to ensure card brand compliance along with insight on analysis of reason codes, card brand breakdowns, and reversal rates. Recover more lost revenue with our powerful chargeback management.

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